Terms & Conditions – Casino Life Bangladesh Betting Platform

Casino Life (hereinafter referred to as "we", "the platform", or "Casino Life") is an internationally licensed online gaming and betting platform serving users in Bangladesh. These Terms and Conditions ("Terms") govern all aspects of using the Casino Life website and mobile application.

It is your responsibility to read and understand these Terms and Conditions. If you disagree with any part of them, please refrain from using Casino Life. We reserve the right to update these Terms at any time, and any changes will be notified on the platform.

Casino Life operates strictly for entertainment purposes. We are committed to responsible gaming, and the safety of every player is our top priority.

To open an account with Casino Life, the following conditions must be met:

• You must be at least 18 years of age.
• Each individual may only register one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• The mobile number used for registration must be registered in your name and actively in use.
• Casino Life may request identity documents or additional verification at any time as required (KYC process).

KYC Verification

Large withdrawals require KYC (Know Your Customer) verification. You may be asked to submit a National ID (NID), passport, or birth registration certificate. Withdrawals may be delayed or suspended until KYC is completed.

Password & Security

Keep your account password and login credentials strictly confidential. You must not allow anyone else to access your account. Report any unauthorized access to our support team immediately.

Casino Life supports deposits and withdrawals through Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket.

Deposit

• Minimum deposit amount: ৳200.
• Deposits are typically credited to your account instantly.
• All deposits must be made using a mobile banking account registered in your name.
• Deposits from third-party accounts are not accepted and any such transactions may be reversed or confiscated.

Withdrawal

• Minimum withdrawal amount: ৳500.
• Withdrawals are typically processed within 1–6 business hours.
• Withdrawals can only be made to the same mobile banking number used for the deposit.
• Bonus funds can only be withdrawn after the applicable wagering requirements have been met.
• If any suspicious activity is detected, Casino Life reserves the right to temporarily suspend withdrawals.

All betting activity on Casino Life is governed by the following rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• The option to cancel a bet before a match or event begins is only available under specific conditions.
• For live betting, odds may change in real time. The odds at the moment a bet is confirmed are considered final.
• If incorrect odds are displayed due to a technical error, Casino Life reserves the right to void the affected bets.
• If a match or event is abandoned, postponed, or left incomplete, Casino Life will settle bets in accordance with its own rules.

Maximum Bet Limit

A maximum bet limit applies to each event and market, which will be displayed at the time of placing a bet on the platform. Casino Life reserves the right to adjust bet limits under special circumstances.

Bet Cancellation Policy

Casino Life may void bets under the following circumstances:

• If an event starts before its scheduled time.
• If incorrect information is displayed due to a system error.
• When a dispute arises regarding the eligibility of a player or team.
• If suspicious betting patterns are detected.

Casino Life offers a variety of bonuses and promotions for both new and existing members. Each offer comes with its own terms that must be followed.

Welcome Bonus

• A 100% bonus is available on your first deposit, up to ৳5,000.
• A minimum deposit of ৳500 is required to qualify for a bonus.
• To withdraw bonus funds, you must complete wagering of 10 times the original bonus amount.
• If the wagering requirement is not completed within 30 days of claiming a bonus, the bonus will be forfeited.

Reload Bonus & Cashback

• Regular members enjoy weekly reload bonuses and cashback offers.
• Cashback rewards carry no wagering requirements.
• Multiple bonuses cannot be active at the same time.

The following activities are strictly prohibited on Casino Life. Violations may result in permanent account closure and forfeiture of all funds:

• Multiple Accounts: Creating multiple accounts under the same identity.
• Money Laundering: Using the platform for the purpose of laundering illicit funds.
• Bonus Abuse: Manipulating the bonus system or repeatedly claiming bonuses.
• Match Fixing: Participating in match fixing or pre-determining the outcome of any event.
• Software Usage: Using bots or unauthorized software to automate betting.
• Third-Party Accounts: Operating an account on behalf of or in the name of another person.
• Fraudulent Activity: Any form of cheating or fraudulent activity.

Casino Life may suspend or permanently close an account under the following circumstances:

• If any provision of these Terms and Conditions is violated.
• If KYC verification fails or false information is provided.
• If suspicious or unusual betting patterns are detected.
• Due to security risks or legal reasons.

Closing Your Account

You may close your account at any time by contacting our support team. Please withdraw any remaining funds before proceeding with the closure.

Casino Life is committed to protecting your personal information. We never sell or share your data with third parties. For full details on how we collect and use your information, please see our Privacy Policy can be found on the page.

• All personal data is protected with 256-bit SSL encryption.
• Payment information is stored in full compliance with PCI DSS standards.
• Information may be shared with regulatory authorities to meet legal obligations.

Casino Life believes gaming should be a source of fun, not stress. That's why we provide a range of responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Session Limit: Decide in advance how long you will play in a single session.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.

To learn more about responsible gaming, visit our Responsible Gaming View Page.

If you have a dispute or complaint with Casino Life, please contact our support team first. We always strive to resolve issues in a friendly and timely manner.

• Reach us via live chat — average response time is 2 minutes.
• Email: support@casinolife.ws — responses within 24 hours.
• Support is available 24 hours a day, 7 days a week.

We aim to resolve all complaints within 14 business days of submission. If a resolution cannot be reached through support, you may escalate the matter to Casino Life's licensing authority.